Refund policy
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.
The item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging for the return to be accepted. You will also need the receipt or proof of purchase.
To start a return, please write to us at:
📧 9hoursupport@gmail.com
Subject: "Return - [your order number]"
📧 9hoursupport@gmail.com
Subject: "Return - [your order number]"
Response time: 24–48 business hours.
Returns are accepted within the first 30 days after receiving your order.
Returns are accepted within the first 30 days after receiving your order.
If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at 9hoursupport@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
14-Day Right of Withdrawal (European Union)
Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to process and post the refund to your account.
We will notify you once we have received and inspected your return, and we will let you know whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at 9hoursupport@gmail.com.